Return and Exchange Policy
We understand, sometimes you order something and its not what you expected.
That’s ok providing you get them items back to us in the same condition they were received within 30 days of receipt we will refund you your money.
Once the package is received we will refund you via the same method of payment by which you paid. You will receive the full amount minus any shipping fees (unless we shipped something to you in error) & Merchant fee costs.
If 30 days have passed we are sorry to say we cannot accept the return.
How to make a return
- You will have received an email with your order details. Please find this and contact us on [email protected] to let us know about what you would like to return and why you are returning.
- Once we have given you the go ahead pack the products securely in a sturdy package including a note with your order number on (very important)
- Return the package to Love Your Health Australia, 74 Farley Street, Casino, 2470, NSW
- Allow 2-3 weeks for your return to process, although, they usually don’t take that long. You will receive an email confirming your refund.
Once we receive the package, we’ll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error).
Please also note that if you made payment with Afterpay or Zippay we are unable to claim back the Merchant fee which is 6.5%, we will need to charge you this also. This includes orders cancelled before we ship
If 30 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return.
A few special cases:
If you are returning a product due to an error we have made please contact us either via the phone, email or Live Chat and we will send you a pre-paid label.
If you are returning 6 or more of the same item due to change of mind we will charge a 15% restocking fee due to our inventory control and those annoying shelf life limits.
If you are returning an order that originally qualified for free shipping then the original amount of shipping saved in our system will be deducted from your total refund if the new order value (less the return value) is less than $199
*Special Return Policy with some of our brands.
Please note, a few brands have special return policies and instructions and must be returned to the address they provide.
These brands are Omega / Hurom / Excalibur / Greenpower / Kuvings / Sedona / Waters Co.
- You made the wrong choice : Love Your Health will provide a refund, exchange or credit note once the item(s) are returned unused and in their original undamaged packaging within 30 days. The original shipping cost incurred will be deducted from the total refund and in the case of Omega or Excalibur there will also be a restocking fee of 5%.
- Arrived Damaged or not working : The customer is required to return the product to the address provided and will be refunded for this cost. A replacement products can be provided at no extra cost. We must be notified of damaged goods within 3 business days of receipt of your order.
Please do not damage or mark the packaging of products you wish to return.
For all Appliances we can only accept UNUSED items back as a result of change of mind. This is simply because once they are used we cannot offer them for sale as new and we hate landfill.
Our policy is inline with the ACCC Repair, replace and refund guidelines and we will always do our best to assist you with how to get the best out of your product, so if you are struggling please do not hesitate to reach out for help.
If you have any questions or concerns, please do not hesitate to contact us.
Appliance Customer Service Contacts
If you have purchased an Appliance from Us and have an issue you would like to resolve, we are happy to help. However for the quickest route to solving your issue please contact the brand directly.
Omega Juicers – www.omegajuicer.com.au / [email protected] / 0280741711
Excalibur Dehydrator – www.excaliburdehydrator.com.au / [email protected] / 0280741711
Hurom Juicers – www.hurom.com.au / [email protected] / 0733958002
Waters Co – www.waterscoaustralia.com.au / [email protected] / 1300 799 099