Return and Exchange Policy

The Love Your Health Happiness Guarantee –

We understand, sometimes you order something and its not what you expected. That’s ok providing you get them items back to us in the same condition they were received within 30 days of receipt we will refund you your money. Once the package is received we will refund you via the same method of payment by which you paid. You will receive the full amount minus any shipping fees (unless we shipped something to you in error) If 30 days have passed we are sorry to say we cannot accept the return.

How to make a return

1. Inside your pack you will have received a packing slip, please circle the product(s) you are returning and indicate the quantity being returned. Please also indicate the reason for the return.

2. Pack the products securely in a sturdy package including the packing slip (very important)

3. Return the package to the address on the packing slip

A few special cases

If you are returning a product due to an error we have made please contact us either via the phone, email or Live Chat and we will send you a pre-paid label.

If you are returning 6 or more of the same item we will charge a 15% restocking fee due to our inventory control and those annoying shelf life limits.

If you are returning an order that originally qualified for free shipping then $9.95 will be deducted from your total refund if the new order value (less the return value) is less than $99

We get it, you ordered something and it’s not what you thought

No sweat, all products – opened or not – can be returned for any reason*. Send the items back to us within 30 days and we’ll refund your money.

Once we receive the package, we’ll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). Please also note that if you made payment with Afterpay or Zippay we are unable to claim back the Merchant fee which is 6.5%, we will need to charge you this also.

If 30 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return.

1. Circle the products you are returning on the enclosed packing slip. Please indicate the quantity you are returning of each item and reason for return.
2. Pack the products securely in a sturdy package and include the packing slip.
3. Return the package to using your preferred shipper to Love Your Health Australia, 54 Lomandra Avenue, Pottsville, NSW, 2489 *
4. Allow 2-3 weeks for your return to process, although, they usually don’t take that long. You will receive an email confirming your refund.

*Special Return Policy with some of our brands.

Please note, a few brands have special return policies and instructions and must be returned to the address they provide.

These brands are Omega / Hurom / Excalibur / Greenpower / Kuvings / Sedona / Waters Co.

1.  You made the wrong choice : Love Your Health will provide a refund, exchange or credit note once the item(s) are returned unused and in their original undamaged packaging within 30 days. The original shipping cost incurred will be deducted from the total refund and in the case of Omega or Excalibur there will also be a restocking fee.
2. Arrived Damaged or not working : The customer is required to return the product to the address provided and will be refunded for this cost. A replacement products can be provided at no extra cost. We must be notified of damaged goods within 3 business days of receipt of your order.

Please do not damage or mark the packaging of products you wish to return.

We will always do our best to assist you with how to get the best out of your product, so if you are struggling please do not hesitate to reach out for help.

If you have any questions or concerns, please do not hesitate to contact us.